However, the company does monitor server loads every day, in an attempt to keep them at a minimum. The slight speed drop was not deemed enough to affect sites like Hulu and Pandora.
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The service was compared to other VPN providers in terms of performance and frequently ran over at a 50 Mbps download rate and a 1.5 Mbps upload rate.
According to independent testing, the speed is actually quite good and unnoticeable when it comes to encryption-based slowdowns. However, company servers in other countries have 100mbit, which is a significant difference in speed. The US and UK servers have a one Gbit connection. This is a bit troubling, since practically every other competitor will not warn users that it monitors usage. The company claims it does this because of legalities, and to maintain its servers. However for Banana VPN, file sharing ports, protocols and sites are blocked and monitored. Other companies simply require using overseas servers, or paying more money. The company does place a ban on P2P usage and related sites, which is not a practice banned by most of the competition. Traffic is anonymous and secure thanks to superior 128-bit encryption. There are no limits on bandwidth, downloads or uploads, nor are any activity logs kept. The company automatically bills users until cancellation. Since accounts are subscription based, the refund policy works a bit differently than with other plans. It is a 3-day refund policy and is available for any reason, longer periods available if service doesn’t work. The company does proclaim on their site that they have a 100% money back guarantee policy. There is also an online support forum for users to assist each other. The president himself states that the company will “respond to all emails as soon as possible and usually within the hour.” He provides his company email address for complaints or suggestions at Regular customer support is available every day from 10:00 – 22:00 GMT UK Time, through email. Users can easily watch blocked sites and use modern programs like Skype while VOIP applications will need their Dedicated IP plan.īanana VPN offers a ticket system, live chat and email. The technology allows users to be protected from DNS phishing, and offers DNS bases Botnet/Malware protection. The company works with static shared IP addresses so anonymity is greater. This is also because of current relationships with aforementioned countries and the US, where the service and payment processor is based.īanana VPN offers practically every technology available, including OpenVPN, PPTP, L2TP/IPSEC and SSTP and is difficult to block. Most unusually, the company states that it does not accept logins or orders from users in Cuba, Iran, Iraq, Libya, North Korea, Sudan, Syria and Nigeria where encryption is actually illegal. The company offers fewer servers than the average, about nine VPN servers in major locations such as Texas, Washington, the UK, Germany, Canada and Hong Kong and Singapore. If customers pay in advance, in terms of six months or twelve months, they will receive discounts $60 is the total for six months and $100 is the total for a year. One account gives you access to all types of VPN in all their countries. The company offers membership for $14.99 per month, and only categorizes payment plans by terms, not features.